Stat/Transfer Support

Technical Support

We provide support only to registered users. If you have not used online activation, then you must register online if you wish to receive support.

Before you contact us for support, be sure to check the Stat/Transfer Frequently Asked Questions. If you don’t find the answer to your question there, please look in the on-line manual and see if the solution to your problem can be answered by this aid. If you still haven’t found an answer, then we highly recommend that you use our automated problem reporting system. This is extremely easy to use and generally provides us with all of the information that is necessary to quickly diagnose problems.

In order to report a problem, please first try and reproduce it with Stat/Transfer using the User Interface.  When you are done, go to the "Log" screen and press the "Send Error Report" button.  That will bring up a dialog box in which you can enter a description of the problem, your email address and your name.

You should then check the option, "Send the generated log file", which will send us information about your computing environment and the errors that Stat/Transfer encountered.  This log is extremely valuable for troubleshooting.  All of your information is, if you wish, encrypted, compressed and then sent to our server.

Finally, we recommend that, if at all possible, you check the option that sends your input data to our support department.  If you do so, we will hold the data in the strictest confidence and destroy the file after diagnosing your problem.  Frequently, looking at the the input data set is the only way to reproduce a problem.


 

 

 

Activation

If you are installing a Windows copy of Stat/Transfer and are having trouble with the activation process, go to the Activation page.

Upgrading Your Copy of Stat/Transfer

Stat/Transfer Version 10 for Windows, for Mac OS X and for Linux has shipped. You can download a demo copy to see the new features. Then order your upgrade online, or by phone, fax or mail.

Downloading Maintenance Releases of Stat/Transfer Versions

If you already own Stat/Transfer, you can download maintenance releases of Versions 9 and 10 for free.

You should check to see which version of Stat/Transfer you have. For Windows and the Mac, after you open the program, select the About tab and look for the version information there. The Unix program will display the version number at startup.

Please see the Maintenance page for details.

Downloading Version 9

If you purchased a copy of Stat/Transfer Version 9 and have lost your file for some reason, you can download a copy of Version 9. See the pages for Windows, Mac or Unix Version 9 downloads